If you are not 100% satisfied with your purchase, you can return it to us within 14 days free of charge. Please note that items returned within 14 of when you receive days can be refunded to the original payment source.
Returns are only accepted for items purchased directly from the Vincera website. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs of returned items are non-refundable.
Items that are purchased during a sale are not eligible for returns or exchanges.
Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer. If you are returning an item for exchange, you will need to return it for a refund. Once this is done, you will then need to make a new purchase for the item you want.
Returns received after 14 days of original receipt may be accepted at the discretion of Vincera Collective and will be for store credit only.
Returned items which were purchased as gifts will be dealt with on an individual basis.
If there is an issue with the product itself due to defects in materials or craftsmanship please contact firstname.lastname@example.org right away so we may replace it for you.
Simply email our customer support at email@example.com and we will get you all taken care of.
Once we receive your returned item we aim to process it straight away although this may take up to seven days. Refunds will take up to 5 business days to clear, but may take longer to appear on bank or credit card statements.
Items that require repair may take up to four weeks to process, but are usually much quicker.